Shipping Policy
This Shipping Policy applies to all orders placed on FauxFlowerShop.com, operated by Shanghai Mijia Zhuo Industrial Co., Ltd. (上海米加卓实业有限公司). It outlines our order processing, shipping times, and delivery information for customers in the United Kingdom.
Effective Date: May 2026
1) Shipping Destination
We currently ship to the United Kingdom only.
2) Where Orders Ship From
To offer a wider selection of premium faux flowers at competitive prices, all orders are shipped from our international fulfilment centre in China.
Fulfilment Centre Address:
No. 33, Taikun International Business Villa,
No. 99 Xuezhao Road, Huaqiao Town,
Kunshan City, Suzhou City,
Jiangsu Province, China, 215332
3) Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
During peak periods or public holidays, processing times may be slightly extended.
4) Delivery Time
We offer free standard shipping on all orders shipped to the United Kingdom.
Estimated delivery time after dispatch is:
- 15–20 business days
Delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or peak shipping periods.
5) Order Cut-Off Time
Our daily order cut-off time is 11:00 PM GMT (London Time) on business days.
- Orders placed before the cut-off time will begin processing the same business day.
- Orders placed after the cut-off time will begin processing on the next business day.
6) Taxes & Duties
Any applicable import duties, taxes, or customs charges are determined by UK customs authorities and are the responsibility of the customer where applicable.
7) Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Final delivery within the United Kingdom is typically handled by trusted local carriers such as Royal Mail, DPD, or UPS.
8) Lost or Delayed Parcels
If your parcel is confirmed lost by the carrier or has not arrived within a reasonable timeframe, please contact us.
Where appropriate, we will offer a replacement or refund based on the shipping investigation results.
9) Contact Us
If you have any questions regarding shipping or delivery, please contact our support team:
Company: Shanghai Mijia Zhuo Industrial Co., Ltd.
Email: support@fauxflowershop.com
Response Time: Within 24–48 business hours