Privacy Policy

This Privacy Policy explains how FauxFlowerShop.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or place an order.

FauxFlowerShop.com is operated by Shanghai Mijia Zhuo Industrial Co., Ltd.. We are committed to protecting your privacy in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

Information You Provide

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Payments are securely processed by PayPal. We do not store your card details.
Order Information: Details of products purchased and order history.

Information Collected Automatically

Device Information: IP address, browser type, and operating system.
Usage Information: Pages visited, browsing behaviour, and interactions with our website.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders.
Provide customer support and order updates.
Detect and prevent fraud or suspicious activity.
Improve our website and customer experience.

3. Sharing Your Information

We only share your information when necessary to operate our business and fulfil your orders. We do not sell your personal data.

Shopify: To power and operate our online store.
PayPal: To process secure payments.
Shipping & Fulfilment Partners: To prepare and deliver your order.

4. Cookies & Analytics

We may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance our services.

You may control cookies through your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to fulfil your order, provide support, comply with legal obligations, and resolve disputes.

6. Your Rights

If you are a UK resident, you have rights under UK GDPR, including:

Access to your personal data
Correction of inaccurate data
Deletion of your data where applicable
Restriction of processing
Objection to processing
Data portability

To exercise your rights, please contact us using the details below.

7. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

Company: Shanghai Mijia Zhuo Industrial Co., Ltd.
Trading Name: FauxFlowerShop.com
Email: support@fauxflowershop.com
Address: No. 33, Taikun International Business Villa, No. 99 Xuezhao Road, Huaqiao Town, Kunshan City, Suzhou City, Jiangsu Province, China, 215332