Privacy Policy

This Privacy Policy explains how FauxFlowerShop (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from fauxflowershop.com (the “Site”).

FauxFlowerShop.com is part of the ArtificialMerch brand and is operated specifically to serve customers in the United Kingdom. We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

1. Information We Collect

Information You Provide to Us

When you place an order, contact us, or otherwise interact with our Site, we may collect the following information:

Contact information such as your name, email address, mailing address, and phone number
Billing and shipping information such as billing name and address
Order-related information necessary to process your purchase

Information Collected Automatically

Like most websites, we automatically collect certain information about your device and browsing activity when you visit our Site. This may include:

IP address
Browser type
Referring and exit pages
Operating system and general usage data

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations and important transactional emails
Provide requested product or service information
Send updates related to your order or purchased products
Respond to customer service inquiries and support requests
Administer and maintain your account, where applicable
Respond to your questions, feedback, or concerns

3. How We Share Your Information

We share your personal information with third parties only in the ways described in this Privacy Policy. We do not sell your personal information to third parties.

Service Providers

We may share your personal information with trusted third-party service providers who perform services on our behalf, such as order fulfillment, shipping, payment processing, and customer support. These providers are authorized to use your personal information only as necessary to perform these services.

Legal and Safety Disclosures

We may disclose your personal information if required to do so:

To comply with applicable laws, regulations, legal processes, or government requests
To protect our rights, property, or safety, or that of our customers or others
To investigate or prevent fraud or security issues

If FauxFlowerShop or ArtificialMerch is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our Site of any material changes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and collect general usage statistics.

Cookies may be used to:

Remember your preferences and settings
Analyze site traffic and usage patterns
Improve site functionality and performance

We may also allow third-party service providers to place cookies on your device to help us compile aggregated, non-personal statistics about visitors to our Site.

Managing Cookies

Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect the functionality of certain parts of our Site.

5. Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information, subject to applicable laws. If you would like to exercise these rights or have questions about our privacy practices, please contact us.