We currently ship to the United Kingdom only.

Orders are shipped from our international fulfilment centre in Kunshan, Jiangsu Province, China. FauxFlowerShop.com is operated by Shanghai Mijia Zhuo Industrial Co., Ltd.

Orders are typically processed within 1–3 business days, then shipped with our free standard shipping service.

Estimated delivery time after dispatch is 15–20 business days.

Yes. We offer free standard shipping on all orders delivered to the United Kingdom.

Yes. Once your order is dispatched, you will receive a confirmation email with tracking details. Tracking updates may take a few business days to appear while your parcel moves through international logistics hubs.

Our daily order cut-off time is 11:00 PM GMT on business days. Orders placed after this time will begin processing on the next business day.

Import duties, taxes, or customs charges may apply depending on UK customs policies. Where applicable, these charges are determined by the local authorities or carrier and are the customer's responsibility.

Yes. All prices on FauxFlowerShop.com are displayed in British Pounds (GBP £).

We accept payments via PayPal. You can also pay by credit or debit card through PayPal’s secure checkout, including Visa, Mastercard, and American Express, where available. We do not store your card details.

You may request a change or cancellation before your order is dispatched. Please contact us as soon as possible at support@fauxflowershop.com with your order number.

Yes. Payments are processed through secure third-party payment providers such as PayPal. Your financial information is not stored on our servers.

Please contact us within 7 days of delivery with your order number and clear photos of the issue. If the item is confirmed damaged, defective, or incorrect, we will offer a replacement or refund.

Yes. You may request a return within 15 days of delivery. Items must be unused, undamaged, and in their original packaging. Return shipping costs are the customer’s responsibility unless the item is incorrect, defective, or damaged.

Once your return is received and inspected, refunds are usually processed within 5–10 business days to the original payment method.

If your parcel is significantly delayed or confirmed lost by the carrier, please contact us. We will review the tracking information and provide an appropriate solution, such as a replacement or refund.

FauxFlowerShop.com is operated by Shanghai Mijia Zhuo Industrial Co., Ltd., an international seller offering faux flowers and wedding decoration products for UK customers.

Email us at support@fauxflowershop.com. For faster assistance, please include your order number in your message.