FAQ

All orders are dispatched from our fulfilment centre in Kunshan, Jiangsu Province, China. We are an international seller operating the FauxFlowerShop.com store specifically for UK customers, owned by Shanghai Mijia Zhuo Industrial Co., Ltd.

Orders are typically processed within 3–5 business days, then shipped via your chosen method:

• Standard Shipping: 15–20 business days after dispatch
• Expedited Shipping: 5–8 business days after dispatch

Delivery estimates are based on carrier performance and may vary during peak periods.

Yes. Once your order is dispatched, you will receive a confirmation email with a tracking number. We use Royal Mail, DPD, or UPS for UK final-mile delivery. Tracking updates may appear intermittently while your parcel is in transit between international hubs — this is normal for cross-border shipments.

Our cut-off time is 11:00 PM GMT on business days. Orders placed before this time begin processing the same day; orders placed after will begin processing the next business day.

As your order ships from China, it may be subject to UK import VAT or customs duties upon arrival. These charges, if applicable, are the buyer's responsibility and are collected by the carrier upon delivery. We recommend checking the UK Government's guidance on goods sent from abroad if you have questions about applicable thresholds.

Yes. All prices on FauxFlowerShop.com are displayed in British Pounds (GBP £). The price shown is the product price only — import duties or VAT, if assessed by UK customs, would be additional charges collected upon delivery.

We accept payments via PayPal, which also supports credit and debit card payments (Visa, Mastercard, American Express) through PayPal's guest checkout — no PayPal account is required. We do not store any card or payment details on our servers.

You may modify or cancel your order within 24 hours of placing it by contacting us at support@fauxflowershop.com. After this window, your order typically enters the fulfilment stage and cannot be intercepted.

Yes. FauxFlowerShop.com is owned and operated by Shanghai Mijia Zhuo Industrial Co., Ltd. (统一社会信用代码: 91310114MAEMKBT4T2A), a registered business entity. All payments are processed through PayPal, which provides PayPal Buyer Protection on eligible purchases. Your financial information is never shared with us.

We're sorry to hear that. Please email support@fauxflowershop.com within 7 days of delivery with your order number and clear photos or a short video of the issue. We will arrange a free replacement or full refund at no cost to you.

Yes. You have 15 days from delivery to request a change-of-mind return (exceeding the UK statutory 14-day minimum). Items must be unused and in original packaging. Please note that return shipping costs to our fulfilment centre in China are the customer's responsibility. Contact us first for return authorisation and the correct return address.

Once your return is received and inspected, we process refunds within 7 business days. Refunds are issued to your original PayPal account or payment method.

If your order is confirmed as lost by the carrier (e.g., no tracking movement for over 30 days), we will issue a full refund or send a free replacement at no extra cost.

FauxFlowerShop.com is owned and operated by Shanghai Mijia Zhuo Industrial Co., Ltd. (上海米加卓实业有限公司), a registered company in China (Unified Social Credit Code: 91310114MAEMKBT4T2A). We are dedicated to serving UK customers with high-quality artificial flowers and wedding decorations.

Email us at support@fauxflowershop.com. We respond to all enquiries within 24 hours on business days (Monday–Friday, 9:00 AM – 6:00 PM CST). For faster assistance, please include your order number in the subject line.